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When managing your online store, you will want to safeguard your business from forms of potential online fraud. The following article details some simple tips you can use to better protect your Volusion store:

Configuring Payment Settings:

One way to better protect your online store is to configure your store's payment settings to authorize purchases at sale and capture at shipping. You can select this setting from the Payments page within your Volusion store's administration area. Click on the Settings tab within your store to access the Payments page. (Version 5 )

Selecting this option will allow your store to receive authorization for any order placed with it, at which point funds for the purchase can be captured at a later date. This will allow you the chance to review your orders before actually deducting funds from your customers' credit accounts through your payment gateway. (Version 5 )

This in turn will allow your the chance to adjust any order's authorized purchase amount or even void the transaction outright before collecting payment from the associated account.

Note that some payment gateway services do not support this authorization/capture mode within your Volusion store. To see a list of functions that are available to payment gateway services that support Volusion, please see the following article from Volusion's online knowledge base: Volusion Gateway Integration Information

Reviewing your Orders:

You may want to review your store' list of orders to see and overview of the kinds of transactions that have been conducted with your online store. In this case, its recommended to review all of your store's orders (not just the ones pending shipment).

You can do this by logging into your Volusion store's Admin Page and selecting the Overview link from under the Orders tab. (In Version 5 it will be the Orders link under the Orders tab )

Once the Orders table has loaded, all open order will be presented. In Version W09 you can use the filter to lookup suspicious activity. In Version 5, select the View All option near to the top to view all orders within your store regardless of status (e.g. pending, shipped, canceled, declined, etc.). (Version 5 )

When reviewing your store's list of orders, if you should encounter any suspicious activity (e.g. numerous declined transactions, created within a few minutes time or a large number of transactions generated by the same customer or account) you can click on the ID of any order at any time to further examine orders.

Note that within each order's details page, any information listed by the customer who placed the order as well as the IP address the order was placed from and the date/time it was generated will be listed.

You can use the information to further verify the validity of certain orders. Additionally, should you ever need to restrict a specific customer from your store, you can do so by configuring your store's IP Security table. (Version 5 )

For more information on how to manage your store's security in this respect, please see the store security portion of the online Volusion manual: Volusion Store IP Security